常见问题

Yes. YMY Store carefully selects premium honey products from trusted Malaysian manufacturing partners. Selected products are laboratory tested and undergo strict quality control before reaching our customers.

是。YMY Store（优蜜悦）严选来自马来西亚值得信赖生产伙伴的优质蜂蜜。部分精选产品经过实验室检测，并在交付前经过严格品质管理。

Honey crystallization is a natural process caused by the natural glucose content and storage temperature. It does not mean the honey is spoiled or of lower quality.

蜂蜜结晶属于天然现象，主要受天然葡萄糖含量及储存温度影响，并不代表蜂蜜变质或品质下降。

Store honey in a cool, dry place away from direct sunlight. Refrigeration is not necessary. Keep the lid tightly closed after use.

请将蜂蜜存放于阴凉干燥处，避免阳光直射。一般无需冷藏，使用后请盖紧瓶盖即可。

Honey is generally suitable for children over one year old. Honey should not be given to infants under 12 months of age.

一般来说，一岁以上儿童可以食用蜂蜜；一岁以下婴儿不建议食用蜂蜜。

Yes. We deliver throughout Peninsular Malaysia, Sabah and Sarawak. Delivery time depends on your location and courier service.

有。我们提供全马来西亚（包括西马、沙巴及砂拉越）配送服务，送达时间会因地区及物流安排而有所不同。

Orders are usually processed within 1–2 working days. Delivery normally takes 1–5 working days depending on your location.

一般订单会于 1–2 个工作天内处理及寄出，送达时间通常为 1–5 个工作天，视地区而定。

We accept online banking, DuitNow QR, debit cards, credit cards and other payment methods available at checkout.

我们接受网上银行转账、DuitNow QR、Debit Card、Credit Card，以及结账页面所提供的其他付款方式。

Yes. We welcome wholesalers, retailers, restaurants, cafés, corporate buyers and bulk purchase enquiries. Please contact us for more information.

有。欢迎批发商、零售商、餐饮业、企业采购及团购客户与我们联系，我们将提供合适的合作方案。

Honey colour varies naturally depending on the flower source, season and region. Colour differences do not determine the quality of honey.

蜂蜜颜色会因蜜源植物、季节及产地不同而自然有所差异。颜色深浅并不能作为判断蜂蜜品质的标准。

Many traditional home tests are not scientifically reliable. The most accurate way to determine honey authenticity is laboratory testing.

网上流传许多辨别蜂蜜的方法并不具科学依据。判断蜂蜜真伪最准确的方法，是送往专业实验室进行检测。

Yes. Honeycomb is completely edible, including the natural beeswax. You may chew the wax and swallow it, or simply enjoy the honey and discard the wax if preferred.

可以。蜂巢蜜可直接食用，包括天然蜂蜡。您可以一起咀嚼并吞食蜂蜡，也可以只享用蜂蜜后将蜂蜡吐出，依个人喜好即可。

Pure honey has a naturally long shelf life when stored properly. For the best taste and quality, please refer to the best-before date shown on the product label.

天然纯蜂蜜在妥善保存的情况下具有较长的保存期限。为了获得最佳风味与品质，请参考产品标签上的建议食用期限

Established in 2011, YMY Store has served more than 10,000 customers across Malaysia. Our commitment is to provide carefully selected honey products supported by trusted manufacturing partners, laboratory testing, hygienic packaging and reliable customer service.

优蜜悦（YMY Store）成立于 2011 年，至今已服务马来西亚超过 10,000 位顾客。我们坚持严选优质蜂蜜，并结合值得信赖的生产伙伴、实验室检测、卫生包装及完善售后服务，为顾客提供安心可靠的购物体验。

You can contact us anytime via WhatsApp, email, or our Contact Us page. Our team will be happy to assist you.